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PA / Customer Relations Manager
Other
30,001 - 35K
London
8436

Being able to respond to guest and customers in a professional but personal manner is more important than written customer relations experience.         

PA / Customer Relations Manager Duties:

•             Research client queries, and writing reply to client correspondence

•             Responding to issues raised in client questionnaires

•             Liaising with suppliers to ensure that refunds are made when errors occur

•             Minutes of Monday morning company meeting

•             Some secretarial work for Directors

•             Supporting and co-ordinating with Director of Sales & Marketing

•             Helping reservations team with occasional correspondence

•             Helping to co-ordinate client and travel agent events, including attending some evening events

•             Helping with the smooth running of the office

•             Proof reading various office documents from time to time including marketing copy

•             Preparing client welcome home letters

PA /Customer Relations Skills:

•             Good communicator with excellent telephone manner

•             Ability to write perfect client letters

•             Knowledge of Excel and Word

•             Excellent attention to detail

•             Ability to work on own initiative

•             Ability to work in an open plan and busy environment

•             Willing to work as part of the team in a small company

•             Always prepared to help out when required

Great opportunity for a travel industry person to do something different !!

 
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