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Travel Operations Executive
Executive
20,001 - 25K
Central London
8200

Travel Operations Job Description:  

•             Acquisition and maintenance of in depth product knowledge of tour programme and general knowledge of all other products on sale.

•             Answering client or agent queries regarding tours in a timely manner.

•             Assisting clients with changes and amendments to their bookings. 

•             Ensuring that any special requests (i.e., dietary, wheelchair assistance, etc) are accommodated where possible.

•             Creating cruise manifests, transfer and hotel rooming lists and providing these to Product Managers, suppliers and field staff.

•             Advising airport representatives of late changes to passenger bookings

•             Producing confirmation invoices

•             Accurate and timely dispatch of pre departure information and final documentation

•             As a back up to the sales department in busier periods, liaising with flight department re upgrade and ad hoc flight requests.

Travel Operations Skills Requirements:  

•             Minimum of 2 year travel industry experience (cruise or tour operator travel consultant work preferred)

•             Strong administration skills

•             Accuracy and working to deadlines are fundamental to the role

•             Able to prioritise and organize workload independently

•             Strong ability to multitask independently

•             Excellent communication skills with both spoken and written English equivalent to that of a native speaker are essential to liaise with clients, 

               suppliers and colleagues

•             Patient and empathetic telephone manner when dealing with clients

•             Able to respond quickly and accurately to enquiries/changing priorities

•             Keen eye for detail in order to produce detailed, accurate and professionally presented documentation

•             Enthusiastic, reliable, self-motivated team player

•             Knowledge of Galileo preferred.

Fantastic role in great company working Monday to Friday normal working hours .

 
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