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Concierge Operations Executive
Tour operator
20,001 - 25K
London
7970

Concierge Operations Executive Responsibilities:

* Confirm all services on behalf of the sales team and complete the relevant checklists for all bookings

* Generate, check and format confirmation documentation for all bookings generally aiming for 24-48-hour turnaround from request to confirmation

* Check bookings to ensure all services are booked correctly in accordance with the proposal that has been sold to the client

* Support the sales team with booking amendments and questions at times they are absent

* Liaise directly with clients regarding any involuntary changes to bookings and offer alternatives

* Take payments on behalf of the sales team where necessary

* Request invoices from suppliers and check costs against the bookings before sending to Accounts to ensure they are paid on time

* Managing final balance payments to ensure they are received on time from the client

* GDS (flight system) – checking names are correct, and numbers are stored and seats are booked

* Diary management in Outlook– adding in clients’ birthdays and sending cards, adding in ‘touchpoint dates’, adding in pre and post travel calls and adding in flight ticketing deadlines.

* Generate and format clients Final Travel Documents including the itinerary, e-tickets and anything else that is needed

* Check all client documentation close attention to detail is imperative

* Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels

Concierge Operations Executive skills  

* Exceptional customer service and rapport building.

* Excellent writing skills and command of English grammar

* Outstanding attention to detail

* Strong sales approach

* Numerate and data literate

* Organised, but able to be flexible to juggle priorities

* Excellent time manager and strong team player

* Ability to multi-task and work under pressure and to deadlines

Great opportunity for the right person 

 
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