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Operations Executive
Tour operator
20,001 - 25K
Central London
7853

Operations Executive Job Description


  • Primary checking of costing sheet once a booking is confirmed by displaying the booking on the system, checking for mistakes and missing elements, and reading back the invoices and vouchers.


 


  • Checking that all communication to hotels and ground agents is complete and accurate


 


  • Ensuring ticketing deadlines and ticketing rules are adhered to


 


  • Ensuring that all necessary confirmations have been received and entering confirmation notes in the history.


 


  • Liaising with hotel reservations/agents to request confirmations if necessary


 


  • Printing a final copy of the invoice and either posting it after any necessary amendments have been made (bookings for departures outside of 3 weeks) or passing through the file to Operations if the booking is within 3 weeks of departure date (ready for documentation)


 


  • Printing and enclosing ATOL certificates with confirmation invoices sent to direct clients


 


  • Emailing invoices when required


 


  • Encouraging the Reservations Team to confirm bookings promptly and as early in the day as possible


 


  • Liaising with the Reservations Team on errors and issues arising from the checking and providing support and one to one training as needed


 


  • Highlighting training needs to the Reservations Supervisors


 


  • Maintaining excellent product and sales knowledge


 


  • Assisting with documentation checking during staff shortages/very busy periods


 


  • Sharing destination knowledge with Reservations


 

Operations Executive Skills Required

 


  • Travel industry experience within reservations back office  or similar  
  • Excellent organizational skills
  • Accuracy, precision and attention to detail
  • Flexibility
  • A CRS or GDS
 
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