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PA & Travel Customer Services Manager
Travel agent
30,001 - 35K
London
7834

PA / Travel Customer Services Job Specification


  • Research client queries, and writing reply to client correspondence
  • Responding to issues raised in client questionnaires
  • Liaising with suppliers to ensure that refunds are made when errors occur
  • Minutes of Monday morning company meeting
  • Some secretarial work for Directors
  • Helping reservations team with occasional correspondence
  • Helping to co-ordinate client and travel agent events, including attending some evening events
  • Helping with the smooth running of the office
  • Proof reading various office documents from time to time including marketing copy
  • Preparing client welcome home letters

 

PA/ Customer Service Manager  Personal Specification


  • Good communicator with excellent telephone manner
  • Ability to write perfect client letters
  • Knowledge of Excel and Word
  • Excellent attention to detail
  • Ability to work on own initiative
  • Ability to work in an open plan and busy environment
  • Willing to work as part of the team in a small company
  • Always prepared to help out when required
 
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