Job results
Private Client Manager / VIP Tailor Made Consultant
Online travel
35,001 - 40K
Central London

The role will provide an exemplary level of service to our Chairman’s looking after them all the way through the sales process.

Private Client Manager Key Responsibilities

•             Differentiating and reinforcing the attraction on a consistent basis through a comprehensive understanding of the business, the client’s requirements and proactively  communicating ideas and trends

•             Identify innovative ways of improving the client experience and enjoyment of Chairman’s Club membership

•             Organise and host private dinners for prospective and current clients

•             Visiting clients at locations to suit the client, being prepared with travel ideas that will inspire and delight the client

•             To be responsible for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service

•             Ensure that any serious complaints are fully investigated in order that accurate responses are sent to the clients and a high level of customer care is achieved

•             Ensure all complaints are dealt with in line with ABTA time limitations

•             Identify any problem areas and liaise with the Product Managers or overseas offices as necessary to ensure issues are addressed

•             Help and prepare for and then attend client events and provide feedback and information on their requirements and future travel plans

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