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Private Client Manager / VIP Tailor Made Consultant
Online travel
35,001 - 40K
Central London
7816

The role will provide an exemplary level of service to our Chairman’s looking after them all the way through the sales process.

Private Client Manager Key Responsibilities

•             Differentiating and reinforcing the attraction on a consistent basis through a comprehensive understanding of the business, the client’s requirements and proactively  communicating ideas and trends

•             Identify innovative ways of improving the client experience and enjoyment of Chairman’s Club membership

•             Organise and host private dinners for prospective and current clients

•             Visiting clients at locations to suit the client, being prepared with travel ideas that will inspire and delight the client

•             To be responsible for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service

•             Ensure that any serious complaints are fully investigated in order that accurate responses are sent to the clients and a high level of customer care is achieved

•             Ensure all complaints are dealt with in line with ABTA time limitations

•             Identify any problem areas and liaise with the Product Managers or overseas offices as necessary to ensure issues are addressed

•             Help and prepare for and then attend client events and provide feedback and information on their requirements and future travel plans

 
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