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Customer Relations Executive
Travel agent
25,001 - 30K
London
7766

The Responsibilities of the Customer Relations Executive role will include:

•             Investigating and responding courteously to customer complaints via email, letter or telephone

•             Investigating and solving customers' problems, which may be complex, long-standing or any major incidents, such as security issues or health & safety

•             Providing administrative support to the Paralegal Managers

•             Acknowledgement and logging of all customer complaints and legal claims

•             Case support

•             Collate, present management information relating to customer complaints and legal files

•             Produce and distribute effective communication both internally and externally, via the most appropriate manner

•             Keeping accurate records of discussions or correspondence with contacts

•             Supporting disclosure exercises

•             Setting up document management systems

•             Case management/first response for new claims. With escalation for more complex matters

Skills and Experience required for the Customer Relations Executive role:

•             Experience in a similar or relevant Customer Relations role

•             Ability to communicate effectively at all levels, including senior management, both written and verbally

•             Proficient in the use of Microsoft Office Applications – Word & Excel

•             Self-motivated, with the ability to work on own initiative, and as an effective team member

•             Numerate and accurate, problem solving skills

•             Friendly, positive, with a flexible approach

•             Able to prioritise and multi-task particularly when working under pressure and to tight deadlines

•             Methodical approach to work with a strong focus on accuracy 

•             An awareness of Tour Operating and / or Travel Trade in general is desirable

 
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