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Customer Relations Executive
Other
20,001 - 25K
Central London
7676a

 
 

The Responsibilities of the Customer Relations Executive role will include:

• Investigating and responding courteously to customer complaints via email, letter or telephone

• Investigating and solving customers' problems, which may be complex, long-standing or any major incidents, such as security issues or health & safety

• Providing administrative support to the Paralegal Managers

• Acknowledgement and logging of all customer complaints and legal claims

• Case support

• Collate, present management information relating to customer complaints and legal files
 
• Produce and distribute effective communication both internally and externally, via the most appropriate manner

• Keeping accurate records of discussions or correspondence with contacts

• Supporting disclosure exercises

• Setting up document management systems

• Case management/first response for new claims. With escalation for more complex matters

 

Skills and Experience required for the Customer Relations Executive role:

 

•  Experience in a similar or relevant Customer Relations role

•  Ability to communicate effectively at all levels, including senior management, both written and verbally

•  Proficient in the use of Microsoft Office Applications – Word & Excel

•  Self-motivated, with the ability to work on own initiative, and as an effective team member

•  Numerate and accurate, problem solving skills

•  Friendly, positive, with a flexible approach

•  Able to prioritise and multi-task particularly when working under pressure and to tight deadlines

•  Methodical approach to work with a strong focus on accuracy 

•  An awareness of Tour Operating and / or Travel Trade in general is desirable

 

Great Monday to Friday role for the right person 

 
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