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Account Manager
Other
40,001 - 45K
Sussex
7650

 Account Manager Responsibilities:


  • Managing a portfolio of EMEA-ager based customer accounts  comprising of medium to large airlines and other travel industry partners
  • Driving customer engagement and strengthening relationships with plans to continually improve the overall experience by:
  • Understanding the customer’s vision, needs and value proposition
  • Proactively working with clients as their trusted, consultative business partner
  • Monitoring and reporting on action plans relating to customer happiness
  • Extending our clients reach and brand presence internally within accounts
  • Resolving customer’s business pains and current issues
  • Being the customer’s main point of contact – including escalation and training
  • Identifying and evaluating new business opportunities
  • Communicating product roadmaps and company evolution with customers
  • Promoting and upselling additional modules
  • Growing the volume of notifications sent within existing contract terms
  • Negotiating favourable terms of contract renewals
  • Scoping, pricing and negotiating customer requirements ready for implementation 
  • Preparation and submittal of commercial proposals
  • Working closely with a range of internal teams:

Account Manager skills:


  • A passion for the travel industry
  • 5 years’ experience in the airline industry, ideally in an operational or software/solution role
  • Airline systems experience – e.g. reservation systems, PSS or similar
  • Ability to travel overseas regularly for customer meetings and industry events
  • Airline industry knowledge with the ability to analyse and match requirements to solutions
  • Customer centric attitude with excellent interpersonal skills
  • Self-motivated and goal orientated with the work ethic to progress your career to the next level
  • Ability to communicate effectively at different levels within organisations
  • Ability to grasp software component architectures on a functional level

 

Account Manager Addition Skills:


  • Experience of project and contract commercials
  • European languages to business level
  • Contacts within the airline and wider travel industry
  • Knowledge of customer messaging systems
  • Confidence to deliver software training
  • Working knowledge of maintaining a Salesforce CRM
 
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