Job results
Luxury Travel Sakes Manager
Travel agent
30,001 - 35K
Central London


Luxury Sales Manager Responsibilities  

· Developing the Europe department by selecting product, researching areas, sourcing and building  relationships with suppliers.

· Creating and selling luxury tailormade holidays to clients. This involves consultation by email and phone with the client and may also include some administrative support of sales.

· Managing your team in a nurturing and cooperative manner, and reporting to the MD and Sales Director with reports and progress of your team.
· Reviewing and updating product continually to ensure the best service and choice for our clients

· Working with others  to share ideas and encouraging arranging and delivering training sessions on product both from suppliers and within department
· Developing strong relationships with all on the ground to ensure our clients are treated well and we get additional perks through this connection
· Working side by side with the Content and Product Managers to design sample itineraries for the website, and ensure online information is up-to-date and relevant
· Working with the Sales Director to train new members of staff.

· Contributing with new marketing initiatives to promote more interest in Europe
· Utilising our systems for the team’s benefit encouraging higher levels of knowledge on the product available and assisting them in self-development through publishing webinars and videos of relevant properties


Luxury Sales Manager Skills

 · An enthusiasm and passion for Europe, and an ability to articulate that to others by phone and email with confidence and credibility
· Ability to think strategically, but also be action-focused – particularly during busy periods

· Excellent relationship-building and management skills to quickly engage with a wide range of clients and colleagues

· Self-motivated, proactive, ability to multi task and work under pressure

· A sound understanding and empathy for clients' needs and a desire to actively seek to improve the clients' experience.
· Well-developed problem solving skills: Pre-empts and seeks to resolve potential problems and issues before they occur; demonstrates good judgement in knowing when to act independently and when to escalate an issue to senior management.

· Driven and determined to always do better and improve what we offer in terms of sales, service and efficiency

· Diligent and efficient when following up on leads

· Strong organisational and time management skills

· Ability to give and receive feedback in a constructive and positive manner

· A good understanding of what is important for marketing purposes, i.e. what makes good news stories and what sells to clients, and also what draws people in.

· A ‘big picture’ mindset – appreciative of the team’s position as an organization comprised of different teams collectively working together towards the goal

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