A leading tour operator with an excellent reputation are looking for a sales team leader to help further existing success. As a sales team leader you will have responsibility for developing, motivating and coaching a team of up to 15 specialist consultants, ensuring that the highest levels of customer service are maintained at all times. You will manage, coach and motivate a team to ensure sales KPI'S are met to minimum standards. Increase team conversion through coaching and feedback and listen, observe, feedback to the consultants on their performance and implement action plans to improve performance. You will conduct regular 1 to 1's & appraisals to review performance, provide feedback on team performance to Supervisor/Head of Sales and Supervise and co-ordinate the activities of the team on a day to day basis ensuring the team are up to date with the latest offers and product offerings to help enhance sales/customer service. You will monitor attendance/timekeeping and manage any absence, return to work interviews and disciplinary issues with the assistance of the supervisor/head of sales, as well monitor and manage poor performance with the team, identify training requirements and communicate to the management team. The successful sales team leader will have excellent verbal and written communicator, with strong interpersonal skills, display good commercial awareness and understanding of company vision, objectives and strategy along with strong competitor awareness with experience with performance management and disciplinary processes. You will have the ability to motivate self and others, bring about and respond to change, and be highly flexible, positive and resilient with the ability to be innovative and create a fun environment and enthuse a passion for driving sales through the team.